As a trusted local florist proudly serving Cheam residents and businesses, Florist Cheam stands behind the quality and freshness of every flower arrangement we create. We are committed to delighting our community with every delivery. Please refer to this page for our straightforward policies regarding returns, refunds, and the complaints process—including our fresh flowers guarantee in Cheam.
We guarantee that your flowers will arrive in fresh, pristine condition. Every bouquet is carefully prepared on the day of dispatch, using the finest quality blooms. Our aim is that your flowers last at least 5 days from the day of delivery, provided care instructions are followed. If for any reason you are not satisfied with the freshness of your flowers within this time window, we encourage you to let us know, and we will promptly resolve the issue.
If your flowers or floral gifts arrive damaged, wilted, or not as expected, please notify us within 24 hours of receiving your order. To help us address the issue swiftly, we may ask for photos showing the damage. Once we verify the concern, you may be eligible for a full refund or a free replacement bouquet—whichever you prefer.
Florist Cheam ensures that all flower arrangements are delivered at peak freshness. As part of our fresh flowers guarantee, we define a freshness window of 5 days from delivery. If your flowers do not meet expectations within this period, please get in touch so we can make things right. Our commitment is to your satisfaction and confidence in every arrangement we deliver throughout the Cheam area.
If you experience any issues related to product quality (for example, damage on arrival or lack of freshness within the guarantee window), we offer the following remedies:
We kindly ask that you notify us as soon as possible, ideally within 24 hours of delivery for damage, and within the 5-day freshness window for any quality-related concerns. This helps us uphold our high standards for every household and business in Cheam we proudly serve.
Your experience matters greatly to us. If you're unhappy with any aspect of your order or our service, please contact us with the details of your concern and your order reference. Our team will investigate thoroughly and respond quickly, working together to ensure your satisfaction. Our goal is to resolve complaints as swiftly as possible, typically within 48 hours of receiving all necessary information.
If we find anything was not up to our usual high standards, we will make every effort to provide a suitable resolution—whether that means a refund, replacement, or another reasonable solution.
Florist Cheam has built a reputation for reliability and excellence over the years, serving families and businesses across the Cheam area. When you choose us, you’re choosing fresh, high-quality flowers and attentive customer care, every time. Thank you for supporting your local Cheam florist.
If you have further questions about our returns, refunds, or complaints policy, please don’t hesitate to reach out. We’re always here to help and ensure you enjoy beautiful, lasting flowers with every Cheam delivery.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
