These Terms and Conditions ("Terms") govern the purchase and delivery of floral products and associated goods or services purchased via the online shop operated by Florist Cheam. By placing an order on our website, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms apply to all online customers in Cheam and the surrounding areas.
"We," "us," and "our" refer to Florist Cheam. "You" and "your" mean the individual or business placing an order via our website for flower delivery. "Products" refers to fresh flowers, bouquets, floral arrangements, and any related goods or services available for purchase online.
To place an order for flower delivery in Cheam or the surrounding areas, select your preferred arrangements or gifts, provide all necessary recipient details (including delivery address and contact information), and complete payment through our online checkout. Orders are only deemed accepted when you receive an email confirmation from us. We reserve the right to decline orders at our sole discretion, for example if items are out of stock, there is an issue with payment, or we suspect fraud or misuse.
Please check your order details carefully. It is your responsibility to ensure that all information, especially delivery addresses and instructions, are supplied accurately. We cannot guarantee successful delivery where incorrect or incomplete information is provided.
All products offered for sale are subject to availability. Flowers are natural products and, as such, certain varieties or colours may occasionally be unavailable. In these instances, we reserve the right to substitute with flowers of equal or greater value and similar appearance, ensuring the overall style and theme of your chosen arrangement is retained. No compensation will be offered for reasonable substitutions in line with standard florist practices.
We deliver flower orders to addresses in Cheam and surrounding areas as indicated at checkout. We aim to deliver all arrangements on your specified date, though exact timing cannot be guaranteed. In circumstances beyond our control (such as adverse weather or local events), delays may occur. We will endeavour to notify you of such delays where possible.
If the recipient is not present at the delivery address, our delivery driver will attempt delivery to a neighbour or leave in a secure location, where possible. A delivery note will be left stating where the item can be found, or instructions to rearrange delivery. If delivery cannot be completed due to incorrect address details, or because no safe alternative delivery option is available, a redelivery charge may apply.
All prices on our website are stated in British Pounds Sterling (GBP) and include VAT where applicable. Full payment must be received at the time of order using the payment methods listed at checkout. Your payment will be processed via a secure third-party payment provider. Orders are not confirmed until your payment has been authorised and you have received an order confirmation.
We endeavour to ensure all prices and descriptions are accurate, but reserve the right to correct pricing errors at any time. In the event of a pricing error, you will have the option to reconfirm your order at the correct price or cancel for a full refund.
You may request to amend or cancel your order provided we receive notice by email or written notice at least 24 hours before the scheduled delivery date. After this period, we may have already begun preparation of your order and, in such cases, cancellation or amendment may not be possible. All changes and cancellations are at our discretion and subject to confirmation. If your amendment leads to a change in price, we will notify you of any difference before proceeding.
For same-day and next-day deliveries, please note that changes or cancellations are unlikely to be possible due to the quick turnaround required. We recommend checking all details carefully before submitting your order.
In the unlikely event that you or the recipient are dissatisfied with the quality of the flowers delivered, please contact us within 24 hours of delivery with photographic evidence and a description of the issue. We may, at our discretion, offer a replacement, alternative arrangement, or a full or partial refund. Due to the perishable nature of flowers, we are unable to offer returns or refunds for reasons that are not related to product quality or delivery problems. Your statutory rights are not affected.
You may include a personal message with your flower order, which we will carefully reproduce on a card accompanying your delivery. Please ensure your message is appropriate for the occasion, as we reserve the right to refuse to print messages containing offensive, inflammatory, or inappropriate language.
Any special delivery instructions will be followed where feasible, but are not guaranteed. We cannot accept liability if delivery is not made in accordance with complex or specific instructions outside of our standard practice.
All images, product designs, text, and content appearing on Florist Cheam’s website are the property of Florist Cheam or our licensors. No content may be reproduced, copied, or used without prior written permission.
We accept no liability for:
Our total liability in connection with any order is limited to the amount you paid for the product(s) in question. Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
Any promotional codes or special offers provided by Florist Cheam are subject to their own terms and are non-transferable, not redeemable for cash, and may not be used in conjunction with other promotions. We reserve the right to withdraw or change promotions at any time without prior notice.
We take your privacy seriously and process personal information in accordance with applicable UK Data Protection legislation. Personal data collected during the order process is used solely for the fulfilment and administration of your flower delivery order. For full information on how we handle your data, please review our Privacy Policy.
You agree that you are purchasing for legitimate purposes and not for use in connection with any unlawful, prohibited, or malicious activity. You undertake to provide accurate details for both billing and delivery purposes, and to review all confirmation materials promptly and notify us of any errors without delay.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms, your order, or the supply of products shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to modify these Terms at any time. Updates will be published on our website and will take effect immediately for new orders. If any part of these Terms is found to be unenforceable, the remaining clauses will remain in full effect.
If you have questions regarding these Terms or wish to raise a complaint, please contact us using the details provided on our website. We aim to respond to all enquiries promptly and resolve complaints fairly and efficiently.
These Terms and Conditions specifically apply to all customers ordering flower delivery in Cheam and the surrounding localities, as defined on our website or specified at checkout.
Thank you for choosing Florist Cheam for your online flower delivery needs in Cheam and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 1 Ewell Rd, Sutton, SM3 8BZ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cheam, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cheam.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
